Frequently Asked Questions

What are the payment options available?
We are currently using PayPal checkout service. You can find more detailed information at this page. It is not required to be a registered PayPal user to proceed through the checkout.

You Can Also pay by Bank Transfer using the following information:

Account owner: Motto Books SA
IBAN: CH9609000000913314140
Bank Branch address: Postfinance Mingerstrasse 20, 3030 Bern, Switzerland

How quickly is the order packed and shipped?
Orders are generally packed and shipped 1-4 working days from the first day after the order is placed, if titles are all in stock

How long does the shipping take within Germany?
Shipping for orders with Deutsche Post or DHL within Germany takes 2-5 working days (not guaranteed).

How long does the shipping take internationally?
We use Fedex as a main shipping company, which ensures deliveries within 2-4 days to Europe, and 4-6 days maximum to the rest of the world with Fedex Economy rates. Orders under 500 grams are shipped with Fedex Priority.
Orders can sometimes be shipped for cheaper with DHL/DeutschePost.

The cheapest option to ship remains Deutsche Post but we cannot guarantee transit times and deliveries won't be insured, so we actually don't recommend using Deutsche Post for larger or more valuable orders. Please note that orders to Germany cannot be shipped with Fedex, as the normal rates don't apply.

To which countries is Motto shipping?
Argentina, Austria, Australia, Belgium, Canada, Chile, Colombia, Croatia, Czech Republic, Bosnia and Herzegovina, Brazil, Bulgaria, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Great Britain, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kosovo, Latvia, Lichtenstein, Lithuania, Luxembourg, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Arabian Emirates, United States, Uruguay, Vietnam.

If you wish to ship your order to a country not in this list please contact us with the copy of your order at support (at)

What are the rates for free shipping?
Germany (1), Austria (2), Belgium (2), Czech Republic (2), Denmark (2), Lichtenstein (2), Luxembourg (2), Netherlands (2), France (3), Great Britain (3), Hungary (3), Italy (3), Monaco (3), Poland (3), Slovakia (3), Slovenia (3), Switzerland (3), Bulgaria (4), Greece (4), Portugal (4), Romania (4), Spain (4), Estonia (5), Finland (5), Latvia (5), Lithuania (5), Norway (5), Bosnia and Herzegovina (6), Croatia (6), Serbia (6), Georgia (7), Iceland (7), Russia (7), Turkey (7), Argentina (8), Australia (8), Brazil (8), Canada (8), Chile (8), Hong Kong (8), India (8), Mexico (8), San Marino (8), Singapore (8), South Africa (8), South Korea (8), United Arabian Emirates (8), Ukraine (8), United States (8), Uruguay (8), Vietnam (8), Colombia (9), Egypt (9), Israel (9), Japan (9), New Zealand (9), Thailand (9).

Free Shipping rates:
(1) - 100 Eur, (2) - 130 Eur, (3) - 150 Eur, (4) - 200 Eur, (5) - 250 Eur, (6) - 290 Eur, (7) - 350 Eur, (8) - 500 Eur, (9) - 700 Eur.
Free shipping rates for orders over 30 kilos will be confirmed manually

What is the difference between Deutsche Post, Fedex, Hermes and DHL?
The main differences between Deutsche Post and Fedex or Hermes are in the tracking numbers and insurance. While Deutsche Post does not offer tracking numbers or insurance, Fedex and Hermes provide tracking numbers and insurance up to 500 Eur per packet. DHL provides a tracking number and information about their insurance can be found at this page. Motto Books SA reserves the right to change the shipping method selected by the customer if necessary. Your shipping costs will not be affected.

How is the shipping cost calculated?
Our goal is to make the shipping costs as low as possible, therefore we individually calculate each order to offer you the best shipping option with Deutsche Post, Fedex or DHL/DeutschePost