Frequently Asked Questions

What are the payment options available?
We are currently using PayPal checkout service. You can find more detailed information at this page. It is not required to be a registered PayPal user to proceed through the checkout.

How quickly is the order packed and shipped?
Orders are generally packed and shipped 1-2 working days from the first day after the order is placed.

How long does the shipping take within Germany?
Shipping for orders with Deutsche Post or DPD within Germany takes 2-5 working days (not guaranteed).

How long does the shipping take internationally?
For DPD shipping please visit this page, but in general shipping takes 2-4 days within Europe and 4-8 days to the rest of the world. International shipping with Hermes takes 3-7 working days. For information about DHL, please visit www.dhl.de, for information about Deutsche Post, please visit www.deutschepost.de.

To which countries is Motto shipping?
Argentina, Austria, Australia, Belgium, Canada, Chile, Colombia, Croatia, Czech Republic, Bosnia and Herzegovina, Brazil, Bulgaria, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Great Britain, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Lichtenstein, Lithuania, Luxembourg, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Arabian Emirates, United States, Uruguay, Vietnam.

If you wish to ship your order to a country not in this list please contact us with the copy of your order at support@mottodistribution.com.

What are the rates for free shipping?
Germany (1), Austria (2), Belgium (2), Czech Republic (2), Denmark (2), Lichtenstein (2), Luxembourg (2), Netherlands (2), France (3), Great Britain (3), Hungary (3), Italy (3), Monaco (3), Poland (3), Slovakia (3), Slovenia (3), Switzerland (3), Bulgaria (4), Greece (4), Portugal (4), Romania (4), Spain (4), Estonia (5), Finland (5), Latvia (5), Lithuania (5), Norway (5), Bosnia and Herzegovina (6), Croatia (6), Serbia (6), Georgia (7), Iceland (7), Russia (7), Turkey (7), Argentina (8), Australia (8), Brazil (8), Canada (8), Chile (8), Hong Kong (8), India (8), Mexico (8), San Marino (8), Singapore (8), South Africa (8), South Korea (8), United Arabian Emirates (8), Ukraine (8), United States (8), Uruguay (8), Vietnam (8), Colombia (9), Egypt (9), Israel (9), Japan (9), New Zealand (9), Thailand (9).

Free Shipping rates:
(1) - 100 Eur, (2) - 130 Eur, (3) - 150 Eur, (4) - 200 Eur, (5) - 250 Eur, (6) - 290 Eur, (7) - 350 Eur, (8) - 500 Eur, (9) - we are sorry, but there is no free shipping rate for these countries.
Free shipping rates apply only to orders under 31kg.

What is the difference between Deutsche Post, DPD, Hermes and DHL?
The main differences between Deutsche Post and DPD or Hermes are in the tracking numbers and insurance. While Deutsche Post does not offer tracking numbers or insurance, DPD and Hermes provide tracking numbers and insurance up to 500 Eur per packet. DHL provides a tracking number and information about their insurance can be found at this page. Motto Distribution reserves the right to change the shipping method selected by the customer if necessary. Your shipping costs will not be affected.

How is the shipping cost calculated?
Our goal is to make the shipping costs as low as possible, therefore we individually calculate each order to offer you the best shipping option with Deutsche Post, DPD or Hermes. Orders are divided into packages so that the maximum weight of one package equals 30 kg.